1. Overview
At warmhavenhome.com, operated by Twilight Grove INC, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return or refund under the conditions outlined below.
2. 30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
- Returns are accepted for both opened and unopened products
- Items must be requested for return within 30 days of delivery
- Products should be in reasonable condition
3. Refund Eligibility
To qualify for a refund:
- The return request must be made within the 30-day period
- The item must be returned to us for inspection
- Proof of purchase (order confirmation or receipt) is required
4. Return Process
To initiate a return, please contact us at help@warmhavenhome.com or (307) 209-3848 with your order details.
Once your request is approved:
- You will receive return instructions
- Return address will be provided
- Do not send items back without prior approval
5. Refund Process
After we receive and inspect the returned item:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your payment provider
6. Shipping Costs
- Original shipping is free on all orders within the United States
- Return shipping costs may be the responsibility of the customer unless otherwise stated
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery at help@warmhavenhome.com with photos of the issue. We will arrange a replacement or full refund at no additional cost.
8. Non-Returnable Items
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
9. Order Cancellations
Orders can be canceled before they are shipped. Once shipped, orders must follow the return process outlined above.
10. Contact Information
For any questions regarding returns or refunds, please contact us:
Twilight Grove INC
Email: help@warmhavenhome.com
Phone: (307) 209-3848
Address: 1621 Central Ave, Suite 300, Cheyenne, WY 82001