1. Introduction
This Privacy Policy describes how warmhavenhome.com, operated by Twilight Grove INC, collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using warmhavenhome.com, you agree to the practices described in this policy.
2. Information We Collect
Personal Information
When you place an order or interact with our site, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
Non-Personal Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited and browsing behavior
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and updates
- Improve website performance and user experience
- Prevent fraud and ensure security
We do not sell or rent your personal information to third parties.
4. Sharing Your Information
We may share your information with trusted third parties only when necessary, such as:
- Payment processors
- Shipping and delivery providers
- Website hosting and analytics services
These parties are required to keep your information secure and confidential.
5. Cookies & Tracking Technologies
warmhavenhome.com uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember user preferences
- Analyze website traffic
- Improve functionality
You can disable cookies through your browser settings if preferred.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data. This includes the use of 256-bit SSL (Secure Socket Layer) encryption to safeguard sensitive information during transmission, such as personal and payment details.
While we take security seriously and follow industry best practices, no online transmission or storage system can be guaranteed to be 100% secure.
7. Your Rights (USA Customers)
As a user, you have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of your data (where applicable)
To make a request, contact us at help@warmhavenhome.com.
8. Data Retention
We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
9. Children’s Privacy
warmhavenhome.com is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on warmhavenhome.com and take effect immediately upon publication.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Twilight Grove INC
Email: help@warmhavenhome.com
Phone: (307) 209-3848
Address: 1621 Central Ave, Suite 300, Cheyenne, WY 82001